Customer Testimonials
Really good people, highly recommend them
They made the buying process easy! Will buy more from them in the future. Thank you!
I have purchased my car from them a little over a year ago and it was an amazing experience, quick and easy! Now I go back to them for all my service needs and they always take care of me whenever I need something done!
I was treated very well, up front pricing along with courtesy. The entire process was expedient which I appreciate. No high pressure. The salesman, Mr. Alex Lyon was the best. The bronco sport was very clean which is unusual in my experience in buying new vehicles. Would highly recommend Don Vance ford.
As long as I receive excellent service, I will continue to return to Don Vance Ford. I have been pleased with their service for 13 years.
Do not buy a vehicle from these people! They sold me a car with a leaking water pump, it broke down 21 days after purchase. They “ran in through their shop “ and didn’t notice the issue. We took it to a mechanic and someone had put stop leak in it. We called them and they won’t help at all with the repairs .
Very professional. Kept me informed what my truck needed. Fixed truck really fast. Had part in stock.
Bought a car two months ago and has been a mess. From not being straightforward on warranty prices, things already breaking in the car, taking way longer than told for service, it’s just one thing after another. The last 2+ weeks have been waiting for service for rust on the inside of a car door I just bought, kept telling them I can’t wait and do it because I’m having twins soon. They finally call they can do it and it’s the week I’m delivering. Exactly why I kept saying would have to be soon and ... Read More Google - Oct 29, 2026
This is the best dealership I’ve ever used.
The purchase of this vehicle went very smoothly. Alex was a pleasure to work with. Other than prices being sky high, it was a good experience. Afterwards when registering vehicle in Arkansas, the bill of sale was required to show the balance was zero for a cash sale- that no lien is on F250. The Don Vance business manager started arguing with me on phone that it was not necessary. I let him talk to DMV manager and he argued with her. I thought this was unprofessional, especially since all he had to do was add a couple lines showing ... Read More Google - Oct 27, 2026
Highly recommend buying your next vehicle from Josh O’Quinn and Tyler Dame.. they found us the perfect truck and accommodated our requests for add on features! While the 10 yr warranty ceramic coat was being applied the amazing Amy in the office had our paperwork/financing completed and on our way out the door faster than any other experience at a dealership! Great Deals and if they don’t have it on their lot.. they go above and beyond getting you what you want delivered ASAP! Communication is 10/10 and these two exceeded our expectations to please their new customers!
I will leave the salesman’s name out of my review since he never did anything that was overly wrong but from the minute we got to talk to him I just felt like he didn’t take me seriously. He also didn’t know the answer to pretty much any question I had to ask. I either knew the answer and was checking to see if he knew or if I actually didn’t know I had to look it up myself. I had a truck stolen and they wrecked it so I was getting a new truck. I ... Read More Google - Oct 18, 2026
We found a great vehicle but experienced extremely poor service after the sale. We drove 70 miles one way to look at the vehicle and eventually made the purchase after the dance with the unseen sales manager. When we tried to license the vehicle we discovered we had the incorrect inspection information. After two days of phone promises, we eventually reached a person who was willing to discuss our issue and we were told to “just drop by” to get the corrected paperwork. Finally after blaming everyone else our actual sales person called to tell us to get the paperwork resolved ... Read More DealerRater - Oct 15, 2026
This dealership has always taken care of me and my family. My overall experience is always been good. Overall this is the one dealership I do trust.
If you want an unsafe car, buy it from this dealership because I bought a car and it’s only been four months. I’ve already had to put brand new tires on my car and also pay for alignment because the front of my car was bounced off the curb and they never told me. And it’s an all-wheel-drive car and if you replace one tire, you have to replace all four tires. Replace one tire on an all-wheel-drive car that all of them should be replaced because it’s not safe and they argue the question that ... Read More Google - Oct 12, 2026
My truck was well taken care of. It was quick and professional. Thanks again Don Vance.
Great sales process, no pressure to buy, let you test drive without pressure, very knowledgeable about the vehicles, just the right amount of follow up calls and treated like a valuable customer by Brett.
We returned to purchase our second vehicle from Don Vance and were again extremely satisfied. Nathan and Gary, along with the entire Vance team, were amazing! They worked with us to find the perfect Explorer for us and made us feel so comfortable throughout the entire buying process.
Fast in and out. No hassles on price. Top notch dealership.
Not impressed. In the market for a F-150 Raptor. Went in to discuss with the team at Vance. Clint, the service manager met us in the parking lot and showed us the vehicle as it just came off the lot. If I could have bought the truck from Clint, I would have. He should be the gold standard of customer service at your dealership. The young man we dealt with was friendly, but never returned the call to work a deal. I had to call him. How bad is that to beg to be sold a $100k truck? Then I ... Read More Google - Oct 2, 2026
Terrible experience. Took over two months to get transmission that was under warranty replaced in my F350. Really disappointed in Don Vance Ford and Ford Motor Co on the way this was handled.
The service group at Don Vance is top notch. Taylor is very professional and goes above and beyond to make sure he updates you. 5 stars for sure.
I was given 3 yr warranty on new transmission went bad after one year took over two months to get replaced. Very disappointed with Don Vance Ford and Ford Motor Co
After an $8400 quote for service, 3 other auto body shops quoted less than $3500. Save your money. Ask around.
From the time I walked into Don Vance Ford in Marshfield all personnel I spoke with were pleasant and professional. My sales representative, my service representative, and the parts person have all been very helpful and listened to my requests. They were all efficient and went above and beyond my expectations!
Found this truck online for a great price. I travelled from out of state and the closing was very detailed and finished quickly. Great people to work with.
Top notch friendly service! Clint answered all my questions and everything was taken care of efficiently. Have been a repeat customer for many years!
I am very disappointed with the service department with Don Vance, if you are looking for a good service department this is not it. All I have got is the run around from them. We are having issues in the front end that is still not fixed. I am having problems with my rear camera and one of my visits they said they could see the problem and after two people looked at it they said they would order the camera and call me when it came in, I was not called so when I called they said they didn’... Read More Google - Sep 29, 2026
Got me in and out quickly minimizing downtime. Resolved the recall and got me back on the road.
I have bought Ford here since 1995, the service has kept me here! I have two Ford Edges and am very disappointed they are no longer available!
The salesman was super. We were at the dealership for two days and Gary SKelton was there for us.
Don Vance ford dealership gets things done when they say they will. Very pleased with their work. The people that works there are very friendly.
Dakota is the BEST! We appreciate his assistance and as always he is a great representative for Don Vance.
Had oil change and tire rotation done and the staff was very friendly and helpful. The job was done in a timely manner and the cleanliness of the inside of our car was kept in consideration. We will be using Don Vance Ford Service Department for future service needs.
Great service and prices. Gary took very good care of me and made the process easy. I’d recommend them to anyone.
Staff was very friendly and helpful. Service was done in a timely manner. They done a good job and was very careful with cleanliness to inside of car. Will keep going to Don Vance Ford for future service repairs.
I needed my Lincoln Nautilus windshield to be calibrated after Safelite couldn’t get it done. 30 minutes and I was on the road
Service was quick and very professional team.
Alex was great on getting my wife and I what we needed. He helped handling everything over the phone and was quick to get us our new truck. He was patient, helpful, and helped my wife keep our little one busy while we were doing paperwork. Really appreciate him working this out and Don Vance Finance Team to get us a better rate than our credit union.
Great customer service and friendly staff. The service representative was very knowledgeable and helpful. She kept us updated and the service was performed in a timely manner.
The valet pickup/drop off is the most convenient option ever. They have great communication through the whole service process. I would strongly recommend this business.
Enjoyed working with Mike!
I've been nothing but pleased dealing with this business, from sales to service. Everyone has been courteous, professional, and I've never felt like I was being taken advantage of. I'd definitely buy from them again.
I was searching online for a Bronco Base 2dr and came across Don Vance. Dennis (Sales) was quick to send me additional information when requested. Due to a recall I was unable to take possession for a few short weeks but everything including price, trade and financing, was handled prior to my arrival at the dealership.
I live almost 4 hours from Marshfield and both Dennis and Spencer (Finance) got me out of the door as quickly as possible for my drive home.
This was an amazing experience. Not only did I drive off in the exact vehicle I wanted, but ... Read More Google - Sep 12, 2026
Overall Good experience
Customer Service was top notch. I will recommend Don Vance Ford to family & friends! Superb service! Our Sales guy, Brett, was amazing! He went above and beyond and even put up with my bazillion phone calls after the sale. And looked up an accessory after the buy for us. My husband and I really appreciated him! The finance guy, Spencer, was equally as attentive and walked us through everything and answered questions with knowledge and a very kind attitude. Mr. Barker was another person who answered questions and made sure we had what we needed. He was fantastic! I ... Read More Google - Sep 8, 2026
They were very quick and got me in same day. Taylor was very helpful. Very grateful.
We drove quite a distance to purchase our truck, and the entire experience was well worth the trip. Mike H., our salesperson, and Amy G. had all of our paperwork ready to go when we arrived. The truck was cleaned, fueled up, and ready for us, and we were back on the road within an hour.
Their pricing was very competitive compared to other dealerships we had researched, and the entire process was easy and efficient. We really appreciated how prepared and respectful they were of our time. This is definitely a dealership I would return to for a future ... Read More Google - Sep 5, 2026
They keep us informed of recalls and deal for our 2016 f-150. Everyone was very professional and made sure we were comfortable in the waiting area.
Mike Burton, Ben, and the rest of the folks at Don Vance are amazing! 😊
Amy in the fiancé office at Don Vance afford is amazing ! My sales person Justin Davis was.absolutely amazing !
Dakota is the best advisor I have ever worked with very helpful very knowledgeable always going up and beyond
My scheduled time was met for the appointment. The job was finished quickly and I was informed during the appointment as to the opportunity to text any questions to the service representative regarding the work being done.
We have spent weeks researching in person, on ChatGPT, asking AI, and in general searching the inventory of multiple dealerships. We finally found what we’re looking for! Don Vance Ford treated us right in every way. The Sales team and all who had a part in helping us were very friendly, knowledgeable, helpful, and gracious. We 100% recommend this dealership and this team of sales people.
Great selection, great price, knowledgeable low pressure sales people
Easy scheduling, great and well-informed staff, good timely service. I can always depend on getting in on time and not waiting long.
It was wonderful
Dakota was extremely helper, after Corwin Ford tried to bone me, and a customer of mine. So thanks for the help gang!
Clint and the guys at the service center are top notch. They are customer-first focused and make you feel like you are part of the team.
ALWAYS FRIENDLY, ALWAYS RESPONSIVE, VERY PROFFESSIONAL. VERY KNOWLEDGABLE WITH THE FORD PRODUCT LINE. EASY TO TALK TO STAFF.
Best customer service I have ever experience in buying a new vehicle. Josh is the man to go see if you are buying a new ford. Great Great people!
DON AND EVERYONE WAS VERY HELPFUL. I WOULD DEFINITELY PURCHASE FROM THERE AGAIN.
Don Vance Auto Group service staff is the very best I've seen definitely recommend everyone I know to come out here. So, all in all they are absolutely great
I’ve made 2 purchases from Don Vance Ford, both times was a good experience. When I decide to buy another vehicle I’ll definitely go back.
Staff were very helpful and friendly. The service was done in a timely manner . I have no complaints .
Everyone was so kind , asking me if I needed anything. Offered me dinks, snacks. Overall a great experience.
Taylor, in the service department, was very knowledgeable and helpful. I will definitely bring my cars back to Don Vance Ford.
Very well organized and Great friendly service!!!
Always service my trucks in timeliness manger. Or pickup and drop off my vehicle when i need. Great service !
I needed a recall update performed on my F150. Dakota arranged a time for it to be picked up, service completed, and the vehicle returned. Fantastic customer service!
Great service and friendly and timely manner, respectful and responsive to answer questions, very good price
Everyone did great servicing my Ford Expefition. Clint came by and talked to me…asked if everything was ok. Zoey did a great job getting me checked out. She is so friendly, polite and efficient!
Friendly and helpful service department. I called to set up a transmission service and they got me in the same day.
Great service, fair prices. Always get.the service I want without being up-sold for.things I don't need.
Don Vance Ford is close to my house & I always have been able to get an appointment quickly .
Excellent service from start to finish. Will be going back whenever I need service. Got me in and out fast.
My friend bought a truck from here after the dealer told him the truck was in excellent shape, but after receiving the truck he found out it was covered in hail damage and he tried to get in contact with the dealer but they just ignore him and never return calls, possibly worst costumer service in the country
I drive over 100 miles round trip to deal with the people at Don Vance Ford. They are always courteous and actually interested in what I say about my vehicle. They also ensure that I get the best and most bang for my for my buck.
Everyone there is very pleasant to deal with and they always get you in on time.
Taylor was great, no pressure for additional services, polite and engaging, did a great job,
Auto business has been with Don Vance Ford for many years. Service after purchase is very important.
It’s always easy to get my car in for service. Waiting in the lounge is comfortable and seems pretty soon, they’re letting me know my car’s ready.
The service department at this dealership was very easy to work with and completed my truck in a timely manner.
Good job of communicating. I enjoy the guys and gals working at the service desk. Dalton is a straight shooter
On July 10th while traveling with a friend. We realized we were having an issue with my car. We went into Don Vance Ford. Brett Orso immediately got up from his sales desk and asked if he could help me. I explained what the car was doing and I suspected tire damage. Us 2 ladies had 3 hours yet to drive that evening. He took me to talk to Taylor Grenier to see if they could help me. Indeed he did get us in and worked diligently to get our needs met. I purchased 2 new tires that they had to go get ... Read More DealerRater - Jul 14, 2026
Bought a truck that was covered in hail damage that they never saw
Very efficient and extremely polite people they pick up my car on time. Let me know when it’s being delivered back always goes over what they’ve done and what needs to be done and approximately the cost of any repairs.
Very dishonest way of doing business. How to drive an hour I called the day before to see if they could order me a car they said they talked to the manager and they could. Got there and the manager said they could not order that car that Ford would have to charge me an extra $1,500 they could have said all that on the phone Save Me 2 hours of driving 1 hour each way poor business