Customer Testimonials
Very well organized and Great friendly service!!!
Always service my trucks in timeliness manger. Or pickup and drop off my vehicle when i need. Great service !
I needed a recall update performed on my F150. Dakota arranged a time for it to be picked up, service completed, and the vehicle returned. Fantastic customer service!
Great service and friendly and timely manner, respectful and responsive to answer questions, very good price
Everyone did great servicing my Ford Expefition. Clint came by and talked to me…asked if everything was ok. Zoey did a great job getting me checked out. She is so friendly, polite and efficient!
Friendly and helpful service department. I called to set up a transmission service and they got me in the same day.
Great service, fair prices. Always get.the service I want without being up-sold for.things I don't need.
Don Vance was more than fair with us. We have the car we want and need and they went out of their way to way to make sure we are happy. Thanks!
I highly recommend Don Vance Ford they have a wonderful Team to work with 😊
They have had the Bronco on the lot . 10 months and to year old model had a great conversation with a salesman. His hands were tied when it comes to the price. He was a great guy. Just higher up holding up the works on sale. They're waiting on the rebates.
Very attentive to my service & quickly got my truck back to me.
Don Vance Ford is close to my house & I always have been able to get an appointment quickly .
Excellent service from start to finish. Will be going back whenever I need service. Got me in and out fast.
Don Vance is one of the best if not the best Ford Dealerships around. Their service department is great. They actually listen to you when you try to explain your issue or concern, and they are friendly as well. They will explain the repair or solutions to you and ask you how you want to proceed. Great overall experience.
Best and fastest car purchase I’ve ever had. The people were all awesome and the price was great
Shout out to Don Vance Ford in Marshfield, MO for quickly diagnosing our problem. Bought a 2023 Ford F150 from Thompsons in Springfield, drove it 1 day, now its in the shop for 2 weeks. Thompsons wasnt interested, Don Vance got it right in, diagnosed it within 2 days and will be getting the Major problem fixed for us. Needs wheel bearing, and rear differential overhaul. Dakota has been very nice, respectful, and seems to truly care and want to help us out. We appreciate that more than you know!
I was very pleased with the communication, updates and service provided. Lucas was a pleasure to work with. Thank you.
Don't Vance is the place to purchase your next vehicle. They were friendly and helpful We got what we needed in a timely manner
Quick to give me an appointment and repair due to a recall was finished on time as promised.
Absolutely stellar service!!!!!! Mr. Tayler G always takes care of me and is ready with a smile and a helping hand, I look forward to our next service appointment 🙂
I drive over 100 miles round trip to deal with the people at Don Vance Ford. They are always courteous and actually interested in what I say about my vehicle. They also ensure that I get the best and most bang for my for my buck.
Car broke down 1 hr away from my house. Had it towed here. Service advisor was Lucas. From day one he was really friendly and professional. Was doing everything to ensure I got the help I needed. Then I met the service manager which was Clay. Same thing. Professional friendly . I’ve met alot of service managers and most will just ignore you or never return your call. This dealership is 40 minutes away from my house but my car found a new home. The great customer service is what earns the business. Thank you for you guys help… anytime anybody ask ... Read More Google - Jul 20, 2026
Everyone there is very pleasant to deal with and they always get you in on time.
Great experience
Taylor was great, no pressure for additional services, polite and engaging, did a great job,
Dakota did a great job of getting our vehicle serviced in a very timely manner. He was very professional and a pleasure to work with.
Auto business has been with Don Vance Ford for many years. Service after purchase is very important.
It’s always easy to get my car in for service. Waiting in the lounge is comfortable and seems pretty soon, they’re letting me know my car’s ready.
The service department at this dealership was very easy to work with and completed my truck in a timely manner.
Good job of communicating. I enjoy the guys and gals working at the service desk. Dalton is a straight shooter
On July 10th while traveling with a friend. We realized we were having an issue with my car. We went into Don Vance Ford. Brett Orso immediately got up from his sales desk and asked if he could help me. I explained what the car was doing and I suspected tire damage. Us 2 ladies had 3 hours yet to drive that evening. He took me to talk to Taylor Grenier to see if they could help me. Indeed he did get us in and worked diligently to get our needs met. I purchased 2 new tires that they had to go get ... Read More DealerRater - Jul 14, 2026
Dakota always takes good care of my truck. Pleasant place for even routine maintenance.
Absolutely the only place we want to buy from! The sales team (Michael and Josh) and finance (Amy) are amazing! We recommend them to everyone! If you need a great vehicle, call Michael or Josh!
Zoey did a great job taking care of all of our needs. The waiting room was great with tv and snack machines.
We had a great purchasing experience at Don Vance Ford! Our salesman, Brett Orso, was wonderful to work with. We love our new Expedition Max! They offered the BEST price in the area immediately, and after dealing with several other dealerships in the area over the course of a few weeks, it was very refreshing. We will definitely be returning customers!
I purchased a Ford Mustang from Kate in April, and I am still loving the Mustang! Kate was super helpful and communicative throughout, and went above & beyond during our sales process. Thank you, Kate & Don Vance Ford!
I had a great experience with the Don Vance service team. Zoey was the service person I dealt with and she was great. I would recommend them to anyone.
Finest Ford dealership I have done business with period. I literally drive three hundred miles past a dozen Ford dealerships to do business. Gary , Tyler and Amy are the finest team of people in the industry. No bs here folks. Have purchased more F150s from Don Vance than you can shake a stick at !
I hate shopping for a car but I had a great buying experience at Don Vance Ford. Our salesperson Alex made it easy and he was very accommodating and helpful, and never pushy. We would buy from him again!!
Zoey was great!!!
I have never had a better buying experience. My car was totaled during a recent hail storm, my father had a stroke that same day that my car was totaled and passed away a week later, and I was also trying to work full-time. There was so much pressure and stress from unforeseen events. My salesman Gary was extremely pleasant and easy to talk to. Very personable. He put no pressure on me, even without knowing all I was dealing with. Amy and Gary both took the time to explain everything and set up all the internal features. Everyone was ... Read More Google - Jun 15, 2026
Employees were friendly and open about the car and the contract. They were very accommodating for my situation and have nothing but good interactions through the whole process.
Very efficient and extremely polite people they pick up my car on time. Let me know when it’s being delivered back always goes over what they’ve done and what needs to be done and approximately the cost of any repairs.
The truck we bought was competitively priced and the sales staff was very nice, Don Casteel. The GM, Mike B. is the reason I would not go back to this dealership. We were in $500 of agreement to purchase, he denied meeting us halfway or even providing a 2nd key fob when we asked, it was just a hard no! To make it worse this was all done through the salesman because Mike B. Would not come out of his office to refuse us. Poor service from him. Even if the answer was still no He should have at least come ... Read More Google - Jun 13, 2026
The service and parts department work hard to get you back on the road.
I bought a new F150 here in 12/2024 and have been pleased with every interaction from sales to service. I would definitely buy from them again.
Gary in sales and Amy in finance are the best! Hands down the best experience we have had at a dealership. This was the second vehicle we’ve purchased from Don Vance, and will be back soon!
Best selection and price in the Springfield area. Easy process, and great staff to help!
This dealership is very good to work with.
Very friendly and easy to deal with. Good deal and no pressure selling tactics.
It was an effortless process, the staff was very knowledgable and polite! Not to mention they had the best price around. Would recommend checking them out!
My wife and I bought a 2024 Jeep Wagoneer from the here. We were happy with the experience until we were getting ready to leave and found out the vehicle came with only one key, we were then told they order on on them. A week later I call to inquire about the key only to be told it would be replaced if we had bought the extended warranty and waited a couple months to turn it in on that. Very irritating to say the least, I then call parts to see what said key would cost 500$+. Details like that should ... Read More DealerRater - May 21, 2026
Long overdue leaving this review- I was in an emergency situation, my f 150 needed some major repairs before I could drive myself and my trailer out of the state. I had taken it to 3 other mechanics in the area that could not find the issue, or would do band aid repairs but it still wasn't right. I was at a loss before I decided to try this dealership. They diagnosed it immediately and were very informative the whole way. It was a complex repair job but truck is still running strong! They really went out on a limb for ... Read More Google - May 20, 2026
Alex was amazing. He was very knowledgeable, easy to work with, and not pushy at all. I highly recommend him, you will not be disappointed.
Every thing went totally awesome.
Kate was the best. Smoothest buying experience I’ve ever had
This is my 3rd ford thru don vance highly recommend. Very fast and great service thank you Michael and Amy for the excellent experience.
I recommend Don Vance Ford , from sales dept to Finance they are all professional and treat you like a friend.
Adam helping my SIL buy Mitsubishi eclipse cross went well.
Also Amy on Finance really really impressed on her. Not only professional and knows what she is doing BUT explaining details thoroughly.
I had been to # car of dealers bought my personal car or helping my siblings but by far Amy stood alone on that platform of being her best service delivered. She made my brother and SIL transactions went smoothly.
Friendliness and kindness goes far if we show kindness ... Read More Google - May 12, 2026
I’m so so so thankful for Don Casteel and Amy Gregoire. They really helped us in make the right decision for me and my family. As a young growing family they really looked out for us thank yall so much.
Kate and Tyler helped me find what I wanted. They did not push instock trucks on me. Maximum rebates were given.
I wanted to take the time to let as many people in search of a TOP RATE dealership with an EXCEPTIONAL service department aware of this AMAZING facility!!! 5 stars is as high as one can offer in rating here, but that DOES NOT come close to being able to express the level of customer care this dealership practices!!! I have been a Ford customer since 1978 and am new to the Ozark Missouri area, having retired from my previous home and moved here. I had a very specific problem and need involving a 2025 Mustang I had purchased from another Ford dealer ... Read More Google - May 4, 2026
I hate buying cars. When it comes time to buy a car, I dread it. Dealing with the sales people, the finance people, the manager, the games...the whole process can be excruciating. I have purchased many cars in my 59 years of life. Today we bought our first car from Don Vance Ford. It was nothing like what I had experienced in the past. It was the first time that buying a car was a pleasant, actually fun experience! Dennis was an awesome salesman and Amy in finance was amazing! No pressure, no games, no runaround. Just people being good ... Read More Google - May 2, 2026
Best experience I have ever had. They not only fixed my problem correctly the first time, but also gave me a general checkup of my vehicles health and recommended future maintenences. Will definately go back and continue to maintain my vehicle with them. I can only pick 5 stars or I would have given them 10.
The staff was very friendly and knowledgeable. I love my new F150 lariat 😁
Salesman Nathan and Finance Manager Spencer made this process soooooo simple and effortless. Best experience buying a car I've ever haf
Awesome experience! Brett was a knowledgeable and great salesman, he is very upbeat and a pleasure to work with. They did a great job getting us the deal we needed, would definitely go back to do business at Don Vance Ford!!
In preparing for a lengthy trip we found that the windows would not roll up or down in our Ford edge and our control panel for heating and air etc had gone haywire. In a panic I called Don Vance and Zoe worked us in quickly and had everything repaired and us back on the road! What a relief and such great service-quick and complete! Thank you Zoe for the rescue and Don Vance for the great service!
Got home 10 miles away and the check engine light was on. Number 5 cylinder code comes up. We were told that there was nothing wrong with it. The Service manager asked the mechanic what all had been done to it. Said they put brakes on it and charged the oil. That it was a good van. We are local people and trusted Don Vance Ford. Shame on you.
Don Vance responded to my review. They had me bring it back and they fixed it. They were very nice about everything. Even catered to my husband who has MS.
Clint the service ... Read More Google - Apr 22, 2026
Absolutely love this place very friendly people
They are friendly and do a good job. The environment is clean with snacks and juice while you wait for car work to get done.
Everyone at Don Vance was truly sweet and amazing. From the day i inquired about the vehicle to the day i picked it up was a quick and smooth process. They gave me a good deal on my trade in which resulted in me having positive equity and even got me and my husband good terms with Cap One (S/O to Spencer) The entire process only took about one day. Me and my husband did the application right before they closed on a Tuesday and the next day i went to finalize paperwork and pick this beauty up. They ... Read More Google - Apr 16, 2026
Working long distance with Don Vance Ford was seamless and Joseph kept it simple for me. I love my Bronco! Thanks again!
Communication was terrible. I live an hour away, which they knew, and they left me hanging as to the status of my car. I brought it in on a Monday afternoon to have a noise in the front end checked out. I called THEM right before closing time because I hadn't heard from them. They hadn't even looked at my car yet. The next day when I called, again near closing time, the girl who answered the phone said the technician working on my car wasn't there that day, and asked if I could call back the ... Read More DealerRater - Apr 13, 2026
We’ve bought a lot of cars over the years but the last two we’ve bought from Don Vance and will keep buying from them! They make you feel comfortable, welcomed, are professional and make the process so easy!
I have purchased several vehicles at Don Vance always a good experience. and my Salesman Michael Hartman always goes the extra mile to make sure I'm taken care of.
Great dealership, easiest car dealer to deal with in my book! This isn’t the first time they’ve had exactly what I’ve wanted and made it happen that day!
Through the years my husband and I have purchased several vehicles at Don Vance Ford and are pleased with the selection and service found there.
I would not take my F-150 anywhere for service than Don Vance Ford! I bought the truck new in 2019. It is my very 1st NEW truck! This dealer has always been fair and honest with me and my family over the years. Great folks!
I was very happy with the service at Don Vance Ford.
I am a returning customer as I bought during coronavirus. Got a good deal on a 22 Ford F150, XLT back then, and it was time to upgrade and bought me a 25 Ford F150 platinum fully loaded extremely nice truck!, my trade-in they did me more than generous. I was totally happy because I checked up on it after I traded it in and i confirmed a A few days later when it hit the lot for resale that I got a good trade-in value more than I expected so this is a very good dealership. If you’re in the ... Read More Google - Mar 25, 2026
In and out of the service department fairly quick
My salesman was Joseph Chastain, and he did a great job. We texted a few days before I came in because I was considering trading cars. When I arrived, Joseph had the car I was wanting to see, all ready for me. He was very helpful and accommodating and easy to talk to. I love my new Ford Escape.